Privacy Policy

Effective Date: 12/15/2023

1. Introduction:

Terra-Tech Solutions, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information in connection with our geospatial solutions, IT infrastructure services, and Full-Stack ArcGIS deployments, including integrations with Esri’s platforms and technology.

As a Service-Disabled Veteran-Owned Business (SDVOB) and an Esri Partner Organization, we prioritize security, transparency, and compliance with all applicable data protection laws.

2. Information We Collect:

We collect and process data to deliver geospatial solutions efficiently and securely.

A. Information You Provide to Us:

When you engage with Terra-Tech Solutions, you may provide:

• Contact details (name, email, phone number, organization name, job title)
• Account information (user credentials for service access)
• Payment and billing information (if applicable)
• Support requests and communication records

B. Information Collected Automatically:

When you use our services, we may automatically collect:

• Device and system data (IP address, browser type, operating system)
• Usage details and log files (activity on our applications and portals)
• Cookies and tracking data (for analytics, service optimization, and security)

C. Geospatial & GIS-Related Data from Esri Platforms:

As part of our geospatial solutions, we may collect and process:

• Geospatial data and analytics
• Metadata, system logs, and GIS workflow activity
• User-generated content and map data used within our solutions

3. How We Use Your Information:

We use the collected data to:

• Deliver, maintain, and improve our geospatial solutions
• Facilitate seamless integrations with Esri products and services
• Ensure the security and performance of our systems
• Analyze geospatial data for business intelligence and operational efficiency
• Provide technical support and customer service
• Comply with legal and contractual obligations

4. Sharing of Information:

We do not sell personal data. However, we may share data under the following circumstances:

• With Esri – When necessary for licensing, technical integration, and customer support
• With Service Providers – For cloud hosting, analytics, cybersecurity, and IT support
• For Legal Compliance – If required by law, regulation, or to protect our company’s rights and security

We ensure that all third-party providers and partners adhere to strict data protection and confidentiality agreements.

5. Data Security & Protection:

We implement industry-leading security measures to protect geospatial and customer data, including:

• Encryption of sensitive data in transit and at rest
• Multi-factor authentication (MFA) and role-based access controls
• Continuous system monitoring for threats and vulnerabilities
• Compliance with Esri’s security and privacy standards

6. Your Rights & Choices:

Depending on your location, you may have rights to:

• Access and request copies of your data
• Correct or update inaccurate information
• Request deletion of personal data (subject to legal requirements)
• Opt-out of non-essential communications

To exercise these rights, contact us at - info@terra-techllc.com

7. Compliance with Esri & Third-Party Policies:

As an Esri Partner Network (EPN) member, Terra-Tech Solutions ensures full compliance with Esri’s Data and Privacy Policies. We also follow security best practices to maintain trust, data integrity, and regulatory compliance.

8. Changes to This Policy:

We may update this Privacy Policy periodically to reflect new regulations, industry standards, or business practices. The latest version will always be available on our website.

9. Contact Us:

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@terra-techllc.com
📍 Office Address: 2003 Plank Rd. Fredericksburg, VA 22401
🌐 Website: https://terra-techllc.com